Case studies
Selected work from our partner portfolios.
Pulled live from each partner’s own site, so this list stays current as Nicole and Ammar publish new work.
Aligning Product Management and Product Ownership to Improve Roadmap Delivery
Designed and facilitated a three-stage alignment process that clarified Product Manager and Product Owner accountabilities, reduced role ambiguity, and improved alignment between the product roadmap and engineering backlog.
- enterprise agile coaching
- product management
- product ownership
- organisational alignment
- operating model
- leadership facilitation
- backlog alignment
- roadmap planning
Backlog Management Centre of Excellence
At One New Zealand, there was a capability and collaboration gap between product and engineering teams. Product teams had developed roadmaps and strategic intent, but engineering teams were often focused on outputs without a shared backlog management approach to connect day-to-day delivery with product value. The organisation did not have the capacity to provide one dedicated product owner per engineering team. This created friction, inconsistent ownership, and a gap between product intent and engineering execution. I established a Backlog Management Centre of Excellence and launched a modular Backlog Management Meetup series. The programme helped teams build a shared language around backlog ownership, workflow, prioritisation, estimation, progress management, and closing the feedback loop.
- backlog management
- engineering leadership
- delivery leadership
- product engineering alignment
- centre of excellence
- Azure DevOps
- prioritisation
- workflow management
Strengthening Engineering Governance and Operational Alignment at EROAD
Led the introduction of portfolio governance, planning cadences and visual workflow models across EROAD’s distributed engineering organisation, contributing to a 32% reduction in operational incidents and a 43% improvement in the timely delivery and content quality of post-incident reviews.
- engineering leadership
- delivery governance
- operational alignment
- portfolio management
- incident management
- organisational coaching
- Lean
- SAFe
Improving Engineering Predictability, Quality and Trust at Wych
Led Wych’s 13-person engineering function through a period of growth and regulatory delivery, strengthening operating practices, deployment cadence and stakeholder confidence. The engagement supported delivery of a critical open banking integration ahead of schedule while reducing defects, operational overhead and cost.
- engineering leadership
- open banking
- fintech
- SaaS
- organisational scaling
- delivery governance
- platform operations
- stakeholder alignment
TVNZ Digital Platform Transformation
Senior Change Manager leading people, change and communications for TVNZ's most significant digital transformation — the end-to-end migration of the TVNZ+ streaming platform, impacting 4.5 million account holders and coordinating change across 11 business groups. Trained 60+ SMEs through 88 hours of structured sessions.
- Media & Digital
- Change Management
- Stakeholder Engagement
- Training
TSB Enterprise Change Delivery
Ways of Working Coach supporting the design, pilot and adoption of TSB's Enterprise Change Delivery model — shifting from project-based delivery to outcome-aligned value streams, quarterly planning, OKRs and cross-functional teams across the Business Banking stream.
- Financial Services
- Enterprise Change Delivery
- Value Stream Transformation
- Agile Coaching
- Change Adoption
AUT TechnologyOne Upgrade
Led end-to-end change management for a critical finance TechONE transformation across NZ's third-largest university. Delivered training to 500+ staff with 95% uptake, developed 20+ AI-generated training videos, and created visual rollout maps that enabled informed deployment sequencing and business continuity.
- Education
- ERP Transformation
- Training Innovation
- Readiness Planning
Mitre 10 Support Centre OKR Transformation
Established OKRs as a strategic planning and performance framework across Mitre 10 Support Centre Head Office, working with nine senior leaders and their teams to build capability, governance, coaching practices and a Champion network that sustained adoption for one to two years after the engagement.
- Retail
- OKR Transformation
- Strategic Planning
- Capability Building
- Leadership Coaching
- Governance Design